Makes · Germany
Mercedes-Benz service and repair in Plano
Independent Mercedes-Benz service in Plano, from Service A and B to AIRMATIC suspension, AMG engines and the G-Class. Factory-supplied diagnostics and a photo report before any work begins.
- Origin
- Germany
- Most booked
Common issues and services
What to watch on a Mercedes-Benz
Mercedes-Benz has always engineered for the long run. The cars reward regular service and punish neglect, and the maintenance schedule is written with exactly that in mind.
Most owners know it as Service A and Service B: an alternating pattern of oil service and deeper inspection, called up by the car's own maintenance display. We carry out both to the factory checklist, and we tell you what the next visit will need.
Beyond the schedule, the work is diagnosis. Air suspension, gearbox electronics and dozens of control modules talk to one another constantly. We read them with factory-supplied diagnostic software, send you photos and video of what we find, and fit genuine Mercedes-Benz parts.
AIRMATIC air suspension
AIRMATIC, fitted to the S-Class, many E-Class models and the larger SUVs, rides on air struts fed by a compressor. The struts leak as the rubber ages, and the compressor wears as it works harder to make up the loss. A car that sits low after standing overnight, or an 'AIRMATIC Visit Workshop' message, is the sign.
7G-TRONIC conductor plate and speed sensors
The 722.9 seven-speed automatic, used across the range from the mid-2000s, can suffer from a failing conductor plate, the part that carries its control unit and speed sensors. Harsh shifts, a sudden limp mode stuck in one gear or transmission fault codes follow. The plate sits on the valve body inside the gearbox pan and has to be programmed to the car once fitted.
Balance shaft wear on some M272 and M273 engines
Some M272 V6 engines built between about 2005 and 2008, and the related M273 V8, suffered early wear of the balance shaft or idler sprocket, which upsets cam timing. A check-engine light with camshaft position codes is the usual warning. The repair is substantial, so on a car of that era the engine serial number is worth checking before you buy.
Oil cooler seals on the BlueTEC V6 diesel
The OM642 3.0 V6 diesel in BlueTEC models is known for oil cooler seals that leak into the valley between the cylinder banks. Oil collecting on top of the gearbox bellhousing, or a smell of hot oil, gives it away. The engine has to be partly dismantled to reach the seals, so it is a job to plan rather than patch.
Earlier AMG 6.2 V8 engines
The naturally aspirated 6.2-liter M156 in 2007–2011 AMG models is a glorious engine with two known weaknesses on earlier units: head bolts, and wear in the camshafts and lifters. A ticking at idle or a coolant loss with no visible leak deserves attention. The later 5.5 and 4.0 biturbo engines are different designs with their own schedules.
G-Class drivetrain
The G-Class keeps a ladder frame and three locking differentials. The 2019-on generation moved to independent front suspension; earlier trucks use solid axles front and rear. Either way the lockers, transfer case and front end need regular attention, and more of it on trucks that actually go off road.
Services Mercedes-Benz owners book most
Service
Maintenance
Factory scheduled maintenance for European cars, to the manufacturer's schedule, with the right oil, fluids and parts. Mercedes-Benz A and B service, BMW condition-based service and mileage services.
Service
Brakes and suspension
Brake, ABS, steering and suspension work for European cars, from pads and rotors to shocks, struts and alignment.
Service
Diagnostics
Check-engine lights, warning messages and faults that come and go, traced with factory-supplied diagnostic software and specialty tools. You see what we find before anything is repaired.
Factory tools and process
Dealer-level diagnostics, without the dealer
We have invested in factory-supplied diagnostic software, equipment and tools. The right tool depends on the model and year; your service advisor confirms it for your Mercedes-Benz when you book.
Step 1
Diagnose
Factory-supplied diagnostic software and the equipment to use it properly, for a fast and accurate diagnosis.
Step 2
Report
An inspection link by text or email, with photos, video and a full report of what we found.
Step 3
Approve
Recommendations and straight answers before any repair begins. Nothing nonessential.
Step 4
Repair
OEM or premium aftermarket parts and fluids, backed by our warranty.
Warranty on our repairs: 12 months / 12,000 miles. Terms
Recent work
Recent Mercedes-Benz work
A black Bentley and a black Mercedes-Benz CLA on the workshop floor, with more cars parked behind them. 
A wide view of the workshop: a yellow Lamborghini Aventador Roadster and a black Mercedes-AMG GT seen from behind, with a Bentley, a van and more cars between the lifts.
Reviews
From Mercedes-Benz owners
Rated 5 out of 5
If I could give 6 stars I would, this place is awesome. REALLY nice and honest people. I never ever service out of the dealership, and these guys service, efficiency, and professionalism have possibly made sure I never step into another dealer again to do a service. They serviced my Mercedes for half the price of what the dealer was charging and far better service. Can’t recommend them enough!
Syed Anees Rated 5 out of 5
This was my first time servicing my MB at Luxur. I have nothing to say but accolades about the service, prices, and personnel. I thought my previous servicer was the best, but after going to Luxur, I regret not using them before. My car had some “hidden” issues which I had never been told about or shown in the many years prior to this service at Luxur. I am so thankful to everyone at Luxur. Go ahead; give them a try. You won’t go elsewhere after that. Take care.
Kevin Paris
Mercedes-Benz questions
What is the difference between Mercedes-Benz Service A and Service B?
Service A is the lighter visit: synthetic oil and filter, fluid levels, tire pressures and a brake inspection. Service B adds the cabin filter, a more thorough inspection and, on its two-year cycle, fresh brake fluid.
On most recent models the first service falls at 10,000 miles or one year, and the two then alternate. The car's maintenance display tells you which is due.
My Mercedes says 'AIRMATIC Visit Workshop'. Can I still drive it?
Usually, gently, if the car is sitting at a normal height. If it has dropped onto its bump stops, do not drive it far: tires and bodywork can rub and the compressor will run until it overheats. Book it in, tell us which corner is low, and we will find the leak.
Will independent servicing affect my Mercedes-Benz warranty?
No. Mercedes-Benz cannot refuse warranty cover simply because an independent shop did the maintenance; the Magnuson-Moss Warranty Act protects your choice, provided the work follows the schedule. Every visit here is documented with an invoice and inspection report.
Factory warranty repairs and recalls are carried out, free, by a Mercedes-Benz dealer.
Do you work on AMG models and the G-Class?
Yes. The G-Class on this page and an AMG GT have both been in our bay. AMG engines follow their own maintenance schedules and some need parts specific to the model; we confirm what your car needs before we order anything.
How often should the brake fluid be changed on a Mercedes-Benz?
Every two years, regardless of mileage, which is why it appears in alternate services. Brake fluid absorbs moisture from the air, and wet fluid boils sooner under hard braking. It is inexpensive and easy to overlook.
Can you calibrate DISTRONIC and lane-keeping after a windshield replacement?
Yes. DISTRONIC adaptive cruise and Active Lane Keeping Assist depend on radar sensors and a camera behind the windshield. After a windshield replacement, front-end repair or alignment they need calibrating, and ADAS calibration is one of our services.
Mercedes-Benz · Plano, Texas
Bring your Mercedes-Benz in.
Book online in a few steps, or call. After-hours drop-off is available.